Shipping & Returns
At A Mother’s Embrace, we prioritize the prompt and secure delivery of your orders. Our shipping methods are designed to ensure that every order reaches you in pristine condition, with transparent pricing to avoid any surprises.
We take pride in our eco-friendly packaging that protects your products while being kind to the planet. Feel free to reach out if you have any questions about our shipping process!
Shipping Policy
Orders are carefully processed and prepared in small batches to maintain the quality of each product.
We are a small brand. Please allow up to 14 business days for your order to be processed, packaged, and delivered. Many orders may arrive sooner, but this window ensures that each item is handled with the attention it deserves.
Once your order has shipped, you will receive a confirmation with tracking details. Don't worry we will keep you updated every step of the way.
Refunds & Order Concerns
Due to the nature of our products, we do not accept returns. This policy ensures the integrity, safety, and quality of every item we offer.
However, your experience matters deeply to us. We want you to love your purchase from A Mother’s Embrace. If you are not completely satisfied, our refund policy is straightforward and customer friendly.
If your order arrives damaged or if you are unsatisfied with your purchase, simply contact us within 14 days of your purchase. We’ll guide you through the process. We believe in building trust with our customers and ensure that you have a hassle-free experience.
We will review your concern and offer a replacement, discount, or refund.
To assist you as quickly as possible, go to the contact page.
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging, if applicable
Each request is handled with care and intention, and we are committed to making it right.