Frequently Asked Questions

Each order is prepared with care to ensure the highest quality. Please allow up to 14 business days for processing and delivery. Many orders arrive sooner, but this timeframe allows us to maintain our standards from creation to arrival. You will receive tracking information as soon as your order ships.

Due to the nature of our products, we do not accept returns. This ensures the safety, integrity, and quality of every item.

Your experience matters to us. If your order arrives damaged or does not meet your expectations, please contact us within 14 days of delivery. Include your order number, a brief description of the concern, and photos if applicable. We will review your request and provide a resolution, which may include a discount, replacement, or refund.

Our products are made in small batches using natural ingredients. Subtle variations in texture, color, or scent may occur and are a reflection of their authenticity.

For best results, store your products in a cool, dry place away from direct sunlight to preserve their integrity and longevity. When possible, refrigeration is recommended to help maintain texture and prevent the butter from softening or melting. Always use clean, dry hands or the provided butter wand to minimize the introduction of moisture and maintain product quality.

Yes. Our formulations are crafted using thoughtfully sourced ingredients chosen for their nourishing and restorative properties. Our formulations primarily consist of USDA certified organic ingredients. Our shea butter is ethically sourced and naturally refined. Although some of our products include fragrances; we do not use harsh chemicals or unnecessary additives.

Our products are designed to be gentle and rejuvenating for even the most sensitive skin. However, we recommend performing a small patch test before full use, especially for those with sensitive skin. We value inclusivity. For those with sensitivities, we offer fragrance-free options of all of our products.

For any questions or concerns, we welcome you to reach out through our contact page. We are always here to assist you.

We use deep green glass jars to elevate the daily experience of our butters while preserving their quality and supporting more mindful packaging choices. The tinted glass helps shield the product from light exposure, maintaining its integrity over time. It also offers a more sustainable option, as glass is widely recyclable and designed for reuse. Each jar is created to live beyond its first purpose, whether repurposed for storage, candle-making, or other thoughtful uses.