Question 1

How long will it take to receive my order?

Accepted Answer

Each order is prepared with care to ensure the highest quality. Please allow up to 14 business days for processing and delivery.

Many orders arrive sooner, but this timeframe allows us to maintain our standards from creation to arrival.

You will receive tracking information as soon as your order ships.

Question 2

Do you accept returns?

Accepted Answer

Due to the nature of our products, we do not accept returns. This ensures the safety, integrity, and quality of every item.

Question 3

What if my order arrives damaged or I am not satisfied?

Accepted Answer

Your experience matters to us. If your order arrives damaged or does not meet your expectations, please contact us within 14 days of delivery.

Include your order number, a brief description of the concern, and photos if applicable.

We will review your request and provide a resolution, which may include a discount, replacement, or refund.

Question 4

Why does my product look or feel slightly different from my last order?

Accepted Answer

Our products are made in small batches using natural ingredients.

Subtle variations in texture, color, or scent may occur and are a reflection of their authenticity.

Question 5

How should I store my products?

Accepted Answer

For best results, store your products in a cool, dry place away from direct sunlight to preserve their integrity and longevity.

When possible, refrigeration is recommended to help maintain texture and prevent the butter from softening or melting.

Always use clean, dry hands or the provided butter wand to minimize the introduction of moisture and maintain product quality.

Question 6

Are your products made with natural ingredients?

Accepted Answer

Yes. Our formulations are crafted using thoughtfully sourced ingredients chosen for their nourishing and restorative properties.

Our formulations primarily consist of USDA certified organic ingredients. Our shea butter is ethically sourced and naturally refined.

Although some of our products include fragrances; we do not use harsh chemicals or unnecessary additives.

Question 7

Can I use your products on sensitive skin?

Accepted Answer

Our products are designed to be gentle and rejuvenating for even the most sensitive skin.

However, we recommend performing a small patch test before full use, especially for those with sensitive skin.

We value inclusivity. For those with sensitivities, we offer fragrance-free options of all of our products.

Question 8

How can I contact you?

Accepted Answer

For any questions or concerns, we welcome you to reach out through our contact page. We are always here to assist you.

Question 9

What's with the cute green jars?

Accepted Answer

We use deep green glass jars to elevate the daily experience of our butters while preserving their quality and supporting more mindful packaging choices.

The tinted glass helps shield the product from light exposure, maintaining its integrity over time. It also offers a more sustainable option, as glass is widely recyclable and designed for reuse.

Each jar is created to live beyond its first purpose, whether repurposed for storage, candle-making, or other thoughtful uses.

Frequently Asked Questions